Support

Email support

Email support@joinkredo.com. It is a monitored address and it reaches the operator directly.

Include your username, the device and iOS version you are using, and what happened. Never include your password.

Response window

The operator aims to reply within five business days. Safety reports about content or people in Kredo are reviewed first. The fastest route for those is the Report action in the app, because it reaches the moderation queue with the recommendation or profile attached.

Report or block in the app

To report a recommendation or a person, open the menu on that recommendation or profile and choose Report. Pick a reason, add details if they help, and confirm. The person you report is not told who reported them.

To block a person, choose Block from the same menu. Blocking hides their recommendations and profile from you and yours from them, and stops invitations and new interactions between you. You can unblock at any time in Settings under Blocked users.

How reports and blocks are stored is described in the Privacy Policy.

Account help

• Forgot your password: use the reset option on the sign-in screen.
• Delete your account: Settings → Delete account, or read Delete Your Account.
• Suspended account: if the app shows a suspension screen, email support from the address on your account.

Privacy requests

To access, correct, or delete your data, or to ask a privacy question, email support. The Privacy Policy explains what you can ask for and how requests are verified.