Support

Email support

Email support@joinkredo.com. It is a monitored address and it reaches the operator directly.

Include your username, the device and iOS version you are using, and what happened. Never include your password.

Response window

The operator aims to reply within five business days. Safety reports about content or people in Kredo are reviewed first. The fastest route for those is the Report action in the app, because it reaches the moderation queue with the recommendation or profile attached.

Report or block in the app

To report a recommendation or a person, open the menu on that recommendation or profile and choose Report. Pick a reason, add details if they help, and confirm. The person you report is not told who reported them.

To block a person, choose Block from the same menu. Blocking hides their recommendations and profile from you and yours from them, and stops invitations and new interactions between you. You can unblock at any time in Settings under Blocked users.

How reports and blocks are stored is described in the Privacy Policy.

Account help

• Forgot your password: use the reset option on the sign-in screen.
• Delete your account: Settings → Delete account, or read Delete Your Account.
• Suspended account: if the app shows a suspension screen, email support from the address on your account.

Using Kredo

• Understand your score: open Profile and tap your Cred number. Your private breakdown includes recent score changes and recommendation contributions.
• Edit a recommendation: the original poster can choose Edit from its menu for one hour after posting.
• View results and comments: give your verdict first. Authors can view results and comments immediately. Stock verdicts unlock on the recommendation's review date.
• Find joint drafts: open Profile → Your recommendations → Joint drafts & invitations.
• Manage what you saved: open Profile → Saved for All Saved, Try Later, and personal libraries.
• Control notifications: open Settings → Notifications. Group and recommendation menus provide more focused mute controls.

Advertising help

Use Kredo Advertising to create, preview, submit, and manage a campaign. Sign in with a verified Kredo account. Checkout stays unavailable until packages and payments are configured; preparing or submitting a draft does not charge you.

In the app, sponsored posts appear only in Home. Use a post's menu to hide or report it, or open Settings → Ad preferences to manage personalization. For campaign or billing help, email support with your campaign name. Do not include card details.

Privacy requests

To access, correct, or delete your data, or to ask a privacy question, email support. The Privacy Policy explains what you can ask for and how requests are verified.